Who do I contact for support?

Contact support@advlume.com for general and technical questions, appeals@advlume.com for suspensions, and partnerships@advlume.com for demand inquiries — with tips on what to include for a fast response.

Advlume support is available via email. This article tells you who to contact for different types of requests, and what information to include to get a fast resolution.

Contact channels

Type of requestContact
General questions, technical support, integration helpsupport@advlume.com
Account suspension appealsappeals@advlume.com
Revenue disputes and billing questionssupport@advlume.com
Partnership and demand inquiriespartnerships@advlume.com
Privacy and GDPR requestsprivacy@advlume.com

Getting a faster resolution

When emailing support, include the following information to avoid back-and-forth:

  • Your account email address — so support can locate your account immediately
  • The site URL — if your question is site-specific
  • The date range — for revenue questions, specify the period you are asking about
  • Browser and OS — for technical issues with the dashboard or ad rendering
  • Console output — if ads are not showing, paste the [advlume] log lines from the browser console (see Console Errors & Debugging)
  • Screenshots — attach a screenshot if you are reporting a visual issue

Response times

Support emails are typically answered within 1–2 business days. Complex technical investigations or account reviews may take longer. If your issue is urgent (e.g. ads have stopped serving entirely on a high-traffic site), say so clearly in the subject line: "URGENT: ads not serving on example.com".

Self-service resources

Many common questions are answered in this documentation. Before emailing support, try:

Further reading

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Last updated 2 months ago